Frequently Asked Questions

Shipping

Where does  Silque & Style ship to?

  • Silque & Style currently ships exclusively within the United Kingdom.

Are there any shipping costs?

  • No, we offer free premium shipping with track & trace on every order.

What is the expected delivery time for my order?

  • Cutoff Time: 12:00 AM (GMT+01:00) Central European Standard Time (Amsterdam). Orders placed after this time will be processed the following business day.
  • Processing Period: Orders are processed within 1-2 business days, Monday to Friday.
  • Transit Time: 5-9 business days, Monday to Friday
  • Non-Processing Days: Orders are not shipped or delivered on weekends or holidays.

How can I track my order?

  • You will receive a tracking number via email once your order has been shipped. With this number, you can track the status of your delivery through the carrier’s website or through our website.

 

Order Management

Can I change or cancel my order?

  • Contact our customer service team to modify or cancel your order.
  • Weekend Orders: Orders placed over the weekend will be processed on the next business day.
  • Modifications and Cancellations: For changes or cancellations, please contact our customer service team within 1-2 business day before your order has been shipped at +31 6 43479374 or Info@silquestyle.com

 

Returns and Refunds

How can I initiate a return?

  • Email Info@silquestyle.com with your order number. Follow the instructions provided by our customer service team.

Who pays for return shipping?

  • The customer is responsible for return shipping costs unless the item is defective or Silque & Style made an error.

How long do I have to return an item?

  • You have 30 days from the delivery date to return an item.

What if I receive a damaged item?

  • Contact Silque & Style immediately with a description and photos of the damage.
  • Do not open any sealed products that are damaged.
  • Silque & Style will arrange for a return, replacement, or refund.

What if i changed my mind?

  • Return the item within 30 days of delivery in its original, unused condition, including tags and packaging.

What if i want to exchange my product?

  • Follow the same steps as a change of mind return. Once you have returned your item, you may purchase the new item separately.

What should I do if I receive the wrong product?

  • Contact Silque & Style immediately. We will arrange a return and send the correct product at no additional cost.

How long does it take to receive a refund?

  • Refunds are processed within 10 working days after the return is received.

What happens if my refund is delayed?

  • Check with your bank or payment provider.
  • If no refund is recorded, contact Info@silquestyle.com for assistance.

 

Payment Information

What payment methods does Silque & Style accept?

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

 

Do you have a question or need advice? Then don't hesitate to contact us. We are here to help and advise you.

Business name: Silque & Style

Company number: 94806322

VAT number: NL005110252B64

Address: Oranjepolderhof 21, Den Haag, Zuid-Holland, 2493 VC, Netherlands

Email: Info@silquestyle.com

Phone number: +31 6 43479374

Contactform: Contact

Customer service: Monday to Friday, 9AM - 5PM